FAQs + Care
CARE & FAQ
Q: Where else can I see your jewelry in person?
A: Please check out and support our retailers. If you have a suggestion of where we should be, let us know! Also, you are always welcome to make an appointment to visit our North Portland studio!
Q: Do you offer gift certificates?
Q: Do you make everything in the collection?
A: YES! Everything is HANDMADE in house. Our designs are clean, minimal and highly polished by skilled hands.
Q: Do you do custom work?
A: YES! We love custom projects. Especially custom engagement rings. Think sapphires and Puzzle Rings!
Q: How do I clean my jewelry?
A: Gold-dipped jewelry does not tarnish, so it should not change color. Clean with a mild soap and warm water, then pat dry. DO NOT use polishing clothes on Gold-dipped jewelry.
Silver, Brass and Bronze can be cleaned with a polishing pad or cloth. The cloth will also remove minor scratches.
Q: I broke the chain on my favorite HIGH SOCIETY COLLECTION necklace! Can you repair it?
A: Yep! The replacement cost of our clips necklaces is $20 including shipping. Send us an email and we will send you the details.
Q: I lost one earring. Do you sell half-pairs?
A: Sure, if it is not a retired design. The replacement cost is usually 50% of retail.
Q: What can I do to maintain my jewelry so that it stays like brand new for as long as possible?
A: Avoid moisture, humidity, chemicals, swimming pools, hair spray, and perfume. Do not store your jewelry in the bathroom, shower, kitchen sink, hot tub, etc.
Q: What does Gold-dipped mean and does it wear off?
A: We use thick high quality gold plate, but all plating will wear naturally over time. To make it last, don't stack bracelets that may rub against each other, don't wear jewelry in the sand, and remove rings before washing your hands, gardening or doing work that could cause plated pieces to rub against abrasive materials.
Q: This ring turned my skin turned green. What's going on?
A: Some people's body chemistry reacts with brass and bronze this way. It depends on the salt content in your skin. There is nothing harmful about the reaction. You can reduce the likelihood of this reaction by avoiding moisture. You can also paint clear nail polish on the inside of ring bands.